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The New Place for Your Face!

HAVE QUESTIONS? CALL 888.412.0450

Bring "fun with faces" to your Games, Events, Celebrations, and Fundraising Efforts.

Customer Service

Customer Service

Shipping & Delivery

We rock. Mostly always goes out next day. 2-3 day shipping available for $9.99!

We ship to customers within the Continental United States, Alaska, and Hawaii only.

Privacy & Security

We understand that your privacy while using our Site is important, especially when conducting business or providing sensitive personal information. This Notice will govern our Privacy Policy for users of this Site, whether or not a transaction of any sort is conducted while visiting.

Your Personal Information

The information we retain from customers helps us to continually improve our customer service, while developing ways to improve your shopping experience at www.buildahead.com. Following is some of the information we gather about our users.

Information You Provide Us: When you communicate with us via e-mail, letter, fax, internet or phone, we receive and store the information you've provided. This information is basic, including: name, address, phone, fax and cell phone numbers, e-mail address and business information (if applicable). We use this information that you provide for such purposes as responding to your requests, communicating with you and processing any necessary replacement parts or returns.

Third Party Vendors: In addition to collecting your information, we have third party vendors who will also collect your information in order to provide the products and/or services you've requested (e.g. credit card companies, fulfillment companies, call centers, and freight companies). In general, these companies are intermediaries acting solely to provide services related to your request. Most of these vendors have their own privacy policy to protect your information, and have access to personal information needed to perform their functions on behalf of Build-A-Head, but may not use the same for other purposes.

Does www.buildahead.com Share the Information It Receives?

Under no circumstances will we ever give away or sell your personal information to anyone else for any reason whatsoever, without prior written approval from yourself. Any information we gain through our use of customer polls, surveys, cookies, session tracking or anything else, is used internally and for the sole purpose of providing you better service. If you are on our mailing list and you ask us to remove you, we will immediately and will not attempt to sell on your information. As we do with our own, we respect your privacy. Build-A-Head will not provide cardholder account numbers, personal cardholder information or transaction information to anyone except bank, the card Associations, or Build-A-Head’s merchant servicers or agents for the purpose of assisting Build-A-Head in completing card transactions, or as specifically required by law. Build-A-Head will also not retain or store Card Magnetic Stripe, CVV, CVV2, CVC2 or CID data (including Track Data) subsequent to Authorization for a Transaction or sell, purchase, provide or exchange Card Account Number information to any third party without the Cardholder’s consent, or to any entity other than Build-A-Head’s Merchant Servicers or Agents, Bank, the Card Associations, or in response to valid legal process or subpoena. Build-A-Head will not release any Cardholder information over the telephone under any circumstances.

www.buildahead.com does not intentionally collect or solicit personally information from or about children or anyone under the age of 18. If we discover we have received any information from an individual under the age of 18 and in violation of this Policy, we will delete that information immediately.

Returns & Replacements

Replacements

We take pride in the quality of our products, and do understand that occasionally a product that does not meet our strict quality standards may be sent out. If for any reason your Build-A-Head product is defective because of a defect, you can call our customer service number and they will send you a replacement free of charge if it is later determined that the defect it manufacturer related.

Returns

Build-A-Head Manufacturer's Warranty Policy

Build-A-Head warrants to the original purchaser of a Build-A-Head product, that it will be free from defects in materials and workmanship at the date of original receipt. Build-A-Head will replace components that are defective. Exclusions from this warranty shall not apply to defects resulting from misuses or any modification or print quality.Build-A-Head will only accept returns for products if customer service is contacted within 24 hours of receipt of product by customer.

Build-A-Head makes no other express or implied warranty or condition whatsoever, whether written or oral, and expressly disclaims all warranties and conditions not stated in this Limited Warranty.

If you need to return a product to Build-A-Head, please contact our customer service department and have them issue a Return Authorization number. This helps us process your return more efficiently and helps us improve our product by learning any defects or problems. It is not necessary to get an Return Authorization to return our product. When returning a Build-A-Head product, shipping charges are your responsibility and are not the responsibility of Build-A-Head.

To prevent customers from being unhappy with their printed products we provide our photo tester tool on buildahead.com/buildhead. This allows our great customers to zoom in and test their photo quality! Perfect, right?!

Ordering

Orders may be placed online or by phone with our Customer Service Department at 888.412.0450. Feel free to give us a call if you have any questions about the online ordering process.