Frequently Asked Questions
What’s a Build-A-Head?
Build-A-Head has grown to be "The Face Cutout Company". Originally just oversized big face cutouts, we now specialize in an entire brand of face cutouts for all situtations. Take a look around!
What other Build-A-Head gear is there?
The HUGEST (and quickest) BIG FACE CUTOUT on the internet. A high quality, HUGE oversized, sealed foam core big head face cut out. Lightweight and durable for events of any kind. You can't find them better, bigger, or faster!
Approx 24x36 inches.
Grab a set or two of "Slims" for situations where quantity is needed over durability! Slimmer and lighter than a "Premium Build-A-Head."
Comes with adhesive sticks. Approx 12x17 inches.
The best holiday ornament idea of the year is here. Make your own!
Comes with hanging ribbon. Approx 4x6 inches.
Simple and fun. T-shirts with any face you want! Great for any occasion you can think of!
How can I pay?
We accept all major credit cards on our website.
How will I know if my photo is good enough?
• You can send us the photo and we will check the resolution for you or go to http://buildahead.com/buildhead and you can test upload your photo and zoom it in using our website tool to check the photo quality when enlarged. (Using the website is the quickest way)
• If the picture is good to go - Your picture looks perfect. You can go ahead and place your order here http://buildahead.com/buildhead . Email us if you need further assistance.
How can I take a great quality picture to use?
• Whether you are using a digital camera or a smartphone, it always helps when you are using a flash when taking a picture. The photograph will be more sharp and blurring can be prevented. Take the picture as close as possible and make sure that the whole part of the head is being captured.
• If you are taking a picture with someone with a hat, headdress and the like, make sure to take the whole part of the headpiece if you intend to include that on the cut-out head, otherwise it’s always better not to put anything on your head.
When ordering, do we need to send Build-A-Head a cut and cropped-out head?
• We will take care of cutting out of the head from the picture you will send us. Just make sure to send us an instruction if there’s any, or indicate which head you need to have made if there are multiple head in the picture. This is very easy to do with our make your own page.
Can you make a custom size head that is not listed on your website?
• Typically no- we offer pretty much everything. But you can always ask. Contact us.
What's a typical order turnaround time?
• Any order placed before 11:30PM EST will be shipped out that next afternoon.
From then it is either 1-3 business days, or 3-5 business days. Depending on which shipping option you choose.
i.e.
If you order Monday at 11:00 PM EST, your order will ship out Tuesday!
What are the Shipping rates?
• Huge and Huge Jr.: (This is per order, not per face. Some orders will have higher priced options than this because of the amount ordered)
Ground(3-5bus days):$19.99
Rush(1-3bus days): $24.99
• Everything else!: (This is per order, not per face. Some orders will have higher priced options than this because of the amount ordered)
Ground(3-5 bus days): $5.00
Rush(1-3 bus days): $9.99
• If you you need the heads on specific date we always suggest that you place the order with rush shipment. We cannot guarantee delivery date for orders with standard shipment, and Build a Head will not be liable for late deliveries.
How much is shipping for more than one big head?
• Typically the same as mentioned above. However it goes up a bit with Huge heads.
• Our shipping for larger orders of more than 1 huge head will go up a bit to account for the weight- but it will not be $24.99 for each. Please upload your photos and then proceed with checkout. You will be prompted with your shipping total based on products combined, etc. You will not have to purchase prior to seeing your total :)
Do you ship outside US?
• We ship to customers within the Continental United States, Alaska, and Hawaii only. WE can also consider shipping to Canada, just give us a call or send us an email after you placed the order.
Can I change the shipping address for my order?
• We move so quickly, unfortunately this is usually a no. You can always attempt though! To request change of address, please email our customer support at CS@Buildahead.com.
Can we grab celebrities’ faces online and make a cut-out big head out of it?
• We cannot print licensed faces on our own. However, if you own a photo or find a photo to use, you can upload it in our website when placing the order.
Do you give discounts for bulk orders?
Our bulk options start at 100- for more info- check out our bulk orders page.
If you're just looking for 50 or 100 of the same face, check these products out, upload a photo and be done.
Order Cancellation Policy:
• Again, we move so quickly, this is usually a "no". Most orders are custom made so we cannot cancel your order once it's been started.
• If you cancel your order before it has been shipped out, we can refund your shipping fee but not the product fee. If you choose to cancel your order after submitting and paying, you will be assesed a $5 restock fee. Our process is complex, please only order if you're all set!
Where is my order?
• We use USPS to ship our packages. Often times they do not update tracking throughout the delivery from stop to stop. Do not panick! Your order has been shipped and will arrive in time.
• If the order shipment/ tracking number is not available we do not have the tracking details right now.
