Frequently Asked Questions

Build-A-Head has grown to be “The Face Cutout Company”. Originally just oversized big face cutouts, we now specialize in an entire brand of face cutouts for all situtations. Take a look around!

  1. Build-A-Head Huge Face Cutout

    The HUGEST (and quickest) BIG FACE CUTOUT on the internet. A high quality, HUGE oversized, sealed foam core big head face cut out. Lightweight and durable for events of any kind.
    You can’t find them better, bigger, or faster! Approx 24×36 inches.

  2. Build-A-Head Slim’s:

    Grab a set or two of “Slims” for situations where quantity is needed over durability! Slimmer and lighter than a “Premium Build-A-Head.”
    Comes with adhesive sticks. Approx 12×17 inches.

  3. Build-A-Head Mini’s:

    The best holiday ornament idea of the year is here. Make your own!
    Comes with hanging ribbon. Approx 4×6 inches.

  4. Build-A-Head T-shirt:

    Simple and fun. T-shirts with any face you want! Great for any occasion you can think of!

We accept all major credit cards on our website.

How do I know if my photo works?

There are many ways to get a great photo to use for your Custom Big Head Cutouts. The higher the resolution, the sharper and higher quality the finished products will be. We suggest you follow our photo guidelines below:

If You Are Taking a Photo:

  • Use a digital camera or a newer smart phone
    (if using a smartphone, try to only use the back camera and not the selfie camera)
  • Take your photo in daylight or in a bright, well-lit room
  • Capture the photo of your subject’s face as close as possible without cutting off their hair, ears, etc.
  • Limit the use of zoom, try to actually get close to the subject’s face without zooming in.
  • If your subject would like to wear a hat, make sure to take the whole part of the headpiece is captured if you intend to include that on your Big Head Cutout.-  Also note that your Big Head Cutout will be notably smaller if there is a big hat or long hair that is taking up most of the surface area. Your overall big head will be the size as listed but the face portion will be scaled down to fit the full image.

If You Are Finding a Photo Online:

  • Find a photo that is a close up or headshot, full body images rarely suffice.
  • Find a large-sized photo, you can find the photo dimensions of your photo by right clicking the photo on your computer and selecting either “get info” on MacOS or “properties” on Windows. Try to find a photo larger than 1MB.
  • Try not to submit screenshots or heavily edited photos.
  • If you are finding an image online, Google Image search tool allows you to select the size. Select “large” when searching. (please make sure you either own the image or ask for image rights before uploading to Build-a-Head

If you are still unsure about the photo you are submitting, we offer a photo-quality checking option for an additional fee. If your photo is not good enough, we will not proceed your order until we find the best photo to use from you!

We will take care of cutting out of the head from the picture you will send us. Just make sure to send us an instruction if there’s any, or indicate which head you need to have made if there are multiple head in the picture. This is very easy to do with our make your own page.

Typically no- we offer pretty much everything. But you can always ask. Contact us.

Lucky for you, we are quick! For the regular order, we ship your product out from our facility in Phoenix, Arizona the very next business day if ordered Monday-Friday. All orders placed on Friday will be shipped out on Monday. We also offer same-day processing for an additional fee. Our shipping options range from overnight to next day to ground shipping, so you can be sure to select the best option for your need-by date.

Huge (3ft) and Huge Jr. (2ft):

  • Ground(3-5 bus days): $19.99
  • Rush(1-3 bus days): $24.99
  • Overnight: $99.99
  • 2 Day Guaranteed: $75.00
  • 3 Day Guaranteed: $35.00
  • Next business day delivery – Order by 2pm EST: $159.00

Everything else!:

  • Standard (3-5 Business days non guaranteed): $9.99
  • 2-3 Business days non guaranteed: $13.99
  • 2 Day guaranteed
  • 3 Day guaranteed
  • Overnight (ships next day and arrives the day after if ordered by 9PM EST): $99-$150
  • Same day shipping available for $50 before 2pm EST.

If you you need the heads on specific date we always suggest that you place the order with guaranteed shipment.
 We cannot guarantee delivery date for orders with standard shipment, and Build-A-Head will not be liable for late deliveries.

We ship to customers within the Continental United States, Alaska, and Hawaii only. WE can also consider shipping to Canada, just give us a call or send us an email after you placed the order.

EWe’re trying Bongo:

We have partnered with Bongo International to service our customers Worldwide!

Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.

International customers can save up to 82% off typical international shipping rates by following these four easy steps:

  1. Register with Bongo and receive a U.S. shipping address.
  2. Enter the Bongo address as both your billing and shipping address.
  3. Use the credit card that you have on file with Bongo as the payment method.
  4. Once the order arrives at Bongo, log into your account to forward to your country.

Because our orders ship next day, your custom order begins production immediately. We cannot refund after an order has been placed and started production. Any order canceled due to photo quality issues after placed will be subject to cancelation fee of $5. Email [email protected] for cancellations or questions.

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