Frequently Asked Questions

We ship to customers within the Continental United States, Alaska, and Hawaii only. WE can also consider shipping to Canada, just give us a call or send us an email after you placed the order.

EWe’re trying Bongo:

We have partnered with Bongo International to service our customers Worldwide!

Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.

International customers can save up to 82% off typical international shipping rates by following these four easy steps:

  1. Register with Bongo and receive a U.S. shipping address.
  2. Enter the Bongo address as both your billing and shipping address.
  3. Use the credit card that you have on file with Bongo as the payment method.
  4. Once the order arrives at Bongo, log into your account to forward to your country.

We move so quickly, unfortunately this is usually a no. You can always attempt though! To request change of address, please email our customer support at [email protected]
Register with Bongo and receive a U.S. shipping address.

We cannot print licensed faces on our own. However, if you own a photo or find a photo to use, you can upload it in our website when placing the order.

Again, we move so quickly, this is usually a “no”. Most orders are custom made so we cannot cancel your order once it’s been started.
If you cancel your order before it has been shipped out, we can refund your shipping fee but not the product fee. If you choose to cancel your order after submitting and paying, you will be assesed a $5 restock fee. Our process is complex, please only order if you’re all set!

We use USPS to ship our packages. Often times they do not update tracking throughout the delivery from stop to stop. Do not panick! Your order has been shipped and will arrive in time.
If the order shipment/ tracking number is not available we do not have the tracking details right now.

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