PHOTO USE POLICY
Copyright notice: It is illegal to reproduce photographs taken by a professional photographer or other copyrighted pictures without permission of the copyright owner. By reproducing this photograph, you acknowledge that the picture is not copyrighted, or you have obtained permission from the copyright holder.
TRACKING AND CANCELLATION
Where is my order?
• We use many carriers to ship our packages. Often times they do not update tracking throughout the delivery from stop to stop. Do not panic! Your order has been shipped and will arrive in time.
• If the order shipment/ tracking number is not available we do not have the tracking details right now.
Guaranteed and Non guaranteed shipments:
Only our FedEx overnight option has a guarantee on it. All other pacakges are shipped with a 2-3 business day suggested delivery date.
Because our orders ship next day, your custom order begins production immediately. Most orders are custom made so we cannot cancel your order once it’s been started. If you cancel your order before it has been shipped out, we can refund your shipping fee but not the product fee. If you choose to cancel your order after submitting and paying, you will be assessed a $5 restock fee. Our process is complex, please only order if you’re all set! We cannot refund after an order has been placed and started production.
RETURNS & REPLACEMENTS
Because our items are custom made almost instantly and professionally edited to fit exact to your pretty face uploads, we do not offer returns after an order has been placed and started production.
Build-A-Head Manufacturer’s Warranty policy
Build-A-Head warrants to the original purchaser of a Build-A-Head product, that it will be free from defects in materials and workmanship at the date of original receipt. Build-A-Head will replace components that are defective. Exclusions from this warranty shall not apply to defects resulting from misuses or any modification or print quality.Build-A-Head will only accept returns for products if customer service is contacted within 24 hours of receipt of product by customer.
Build-A-Head makes no other express or implied warranty or condition whatsoever, whether written or oral, and expressly disclaims all warranties and conditions not stated in this Limited Warranty.
If you need to return a product to Build-A-Head, please contact our customer service department and have them issue a Return Authorization number. This helps us process your return more efficiently and helps us improve our product by learning any defects or problems. It is not necessary to get an Return Authorization to return our product. When returning a Build-A-Head product, shipping charges are your responsibility and are not the responsibility of Build-A-Head.
To prevent customers from being unhappy with their printed products we provide our photo tester tool on buildahead.com/buildhead. This allows our great customers to zoom in and test their photo quality! Perfect, right?!
DAMAGED SHIPMENT POLICY
We work hard with multiple carriers to offer the best service and shipments possible. If you have a shipping issue, contact us immediately and we will help file a claim for you and work to complete your order.
If a shipment is lost- we will put a trace on the package and attempt to locate. There are no guarantees on shipments but we will do our best to handle any situation. If a refund is deemed necessary- we will have to wait for the results from the trace and reason why for lost shipment. If it is a customer address error, we cannot refund for your customer made products.
We take pride in the quality of our products, and do understand that occasionally a product that does not meet our strict quality standards may be sent out. If for any reason your Build-A-Head product is defective because of a defect, you can call our customer service number and they will send you a replacement free of charge if it is later determined that the defect it manufacturer related.
Orders may be placed online or by phone with our Customer Service Department at 888.412.0450. Feel free to give us a call if you have any questions about the online ordering process.
Contact us with any questions or feedback, we love to hear from our BIG head fans:
4400 N Scottsdale Rd ste 9-323
Scottsdale, AZ 85251
Call support: 888.412.0450
Text support: 518.478.8620
Personal Identification Information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, respond to a survey, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,
Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-Personal Identification Information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web Browser Cookies
How we use collected information
- Build-A-Head, LLC collects and uses Users personal information for the following purposes:
To process transactions We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To administer a content, promotion, survey or other Site feature To send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How We Protect Your Information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Your Acceptance of These Terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.