Great Quality, Poor Shipping...
We recently ordered a vinyl standee of a character from our video game for a recent game convention in Boston. We needed a quick turnaround, which Build a Head was able to accommodate, and when we received the item, the quality and clarity in the printing was fantastic! The only issue we had with the actual standee itself is that there were no instructions for how to apply the portion of the standee that makes the item actually stand up on its own...and in trying to figure it out ourselves, we ended up accidentally damaging that portion of the item, making it useless. We ended up propping the standee up with something else entirely to accommodate. Beyond the standee itself, the primary issue we had with our item was that it was packaged between a semi-flimsy piece of flat cardboard, which was then taped up inside another large piece of cardboard. Despite the two sets of cardboard encasing it, our standee arrived bent and damaged in several places. Luckily, it wasn't super noticeable from the front, but it was definitely a bummer that the item received damaged in any capacity due to shipping. It would be nice if Build a Head found a better way to protect their items during the shipping process, especially since it's hard to know how gentle folks will be when handling packaged items during transit. All in all, the item itself looked fantastic once printed, it ended up working out despite our issues with the portion of the item that was intended to make the standee stand up on its own, and the company itself was very responsive and accommodating with our short delivery timeframe.