Fine but no...
They did a fine job. But for a company that has built their digital strategy around “big heads on a stick,” they aren’t clear on their website that some versions don’t come with a stick (and the stick is a big part of it).
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Big head size and quality matter. Create your own foam head cutout with any photo in minutes at the lowest cost. Ships tomorrow. No extra fees. Done in minutes with the click of a button. Choose your photo and we will make it.
Big head size and quality matter. Create your own foam head cutout with any photo in minutes at the lowest cost. Ships tomorrow. No extra fees. Done in minutes with the click of a button. Choose your photo and pick which of our huge head sizes you want to use (2 foot or 3 foot). Our big face cutouts are everywhere from concert music festivals to local school events, political rallies, football, and basketball games. No UGLY cardboard lines in our products!
Get super creative and add a custom back at hardly no charge at all and just a one time fee per order. No extra setup fees.
We pride ourselves on getting orders out to customers quickly. Most orders will be processed and shipped by the end of the next business day. Expedited shipping is available. If you need your order by a specific date, we highly recommend choosing a guaranteed shipping option as our shipping guarantee covers late deliveries. While most non-guaranteed shipments arrive within the estimated delivery windows provided, any delivery delays are not covered by our shipping guarantee.
Digital Proof
Once your cutout has been cropped and resized, a digital proof will be emailed for review and approval. One revision is included with your proof, if necessary. Please note: delays in approving proofs may result in delivery delays.If we don't hear from you after 48 hours, we'll go ahead and process your order.
Touch Up
If you have a photo that needs a little work, let our imaging team go to work. Common touch up examples include scar removal, acne reduction, and red eye removal. Please be specific in the notes box with what needs to be changed. Keep in mind delays in communication may alter delivery timelines.If we don't hear from you after 48 hours, we'll go ahead and process your order.
Because our products are made to order and customized for each customer, once placed, orders are considered final. Generally, refunds or returns are not available.
Customers who order a Digital Proof or Touch Up will have the opportunity to approve their orders before final production. If unsatisfied, those orders may be cancelled for a refund on the product and shipping. Refunds are not available for proofs or touch up services.
Check out our FAQs for more information.
They did a fine job. But for a company that has built their digital strategy around “big heads on a stick,” they aren’t clear on their website that some versions don’t come with a stick (and the stick is a big part of it).
My ordered was not delievered on the date specified when placing the order. My order was placed 8 days prior. Their was no delay on my end. I approved the order within minutes. Customer service took no accountability and tried to spin it as if the delay was on me. That was not the case at all. I sent them screenshots of each time stamp of my email reply’s because the customer service rep removed the date/time from my replied email’s in the email trail. Smh. This shows intentional deceit. I requested a refund and they refused. I’m a returning customer but I will never use this company again.
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